CLIENT CARE
Frequently
asked questions.
BOOKINGS & PAYMENT
How do I book?
Select Book 24/7, choose a service and submit your preferred date and time. The studio confirms availability after reviewing your request.
Is my request automatically confirmed?
No. Your reference confirms receipt; the concierge separately confirms the appointment and artist.
Can I pay on the website?
No. The website does not collect or process payments.
How will I pay a deposit or balance?
The studio will send its official bank-transfer or Mobile Money details directly after confirming availability. These details will be added to the website later when approved.
Can I change my appointment?
Use Manage Appointment with your reference and email, or contact the concierge. Final rescheduling terms follow the published studio policy.
Are appointment requests open 24/7?
Yes. Requests can be submitted at any time; service delivery remains subject to confirmed studio and artist availability.
BEAUTY SERVICES
How should I prepare?
Arrive with a clean face or follow the preparation note sent for hair, lashes, brows, nails or pedicure.
Do you work with all skin tones and ages?
Yes. Artistry is personalised across light, medium and deep Black skin tones, including teen-appropriate and mature beauty.
Do you offer home services?
On-location service may be available by proposal. Travel fees, timing and team requirements are confirmed before booking.
Can I combine services?
The concierge can coordinate combined beauty, hair, nail, lash or photoshoot experiences subject to timing and availability.
BRIDAL
How early should I enquire?
As early as possible, especially for popular wedding dates. Submit traditional and white-wedding dates where applicable.
Are bridal trials available?
Yes. Trials and consultations can be included according to the confirmed package.
Can you serve my bridal party?
Yes. Bridesmaids, mothers and guests can be coordinated as a group proposal.
Do you travel?
Travel is considered by location, schedule, team size and logistics. Destination work requires a personal proposal.
ACADEMY & STUDIO
Can beginners join the Academy?
Yes. Beginner, professional, bridal and business directions are planned. Final dates, fees and inclusions will be published when approved.
Do you have a photo studio?
Yes. Beauty portraits, birthdays, bridal portraits and brand-content sessions can be requested.
Where is the studio?
The studio is in Accra, Ghana. Use the Google Maps link on the Studio or Contact page for live directions.